Seven questions that will clearly define the effectiveness of your current visitor experience strategy.
End up with too many no’s and you will have a clear idea of the action you will then need to take.
Is everyone associated with your business fully committed to the delivery of a consistent, quality visitor experience? Yes/No
Do you have a clearly defined visitor experience i.e. this is what we are committed to deliver to every visitor every time? Yes/No
Does your business have a vision? And does everyone associated with the business understand how your visitor strategy will move your business towards that vision? Yes/No
Have you carried out a visitor journey mapping exercise that identifies your major visitor experience touch points? Yes/No
Do you have in place a measurable service standard for each major visitor touch point? Yes/No
Are you regularly measuring your overall visitor experience performance? Yes/No
Do you have an on-going visitor experience development plan in place? Yes/No
You are more than welcome to download this free programme – https://customerexperiences.co.nz/customer-experience-development-program OR pass on this link to a business that you think will maximise this unique opportunity.