A Unique Select of Customer Experience Development Workshops

Workshop Sponsor – Vector Arena

As co-founder of cemNZ an organisation set up to provide the NZ business community with first class information and events to help turn 2014 into the year for the customer, cemNZ has a series of learning and sharing opportunities planned for 2014 – so please check them and get them into your diaries today.

cemNZ hosted workshops:

Firstly, I’d like to tell you about the workshops we have scheduled over the next six months. They cover a range of strategic and operational topics that relate to all industries and two that have a specific focus on retail and local government:

Justifying investment in customer experience and service improvement

– Quantifying the bottom-line benefits of improved customer experiences (10 February)

Local Government Focus: Defining a council-wide strategy for measuring & managing service quality

– Using customer feedback to improve council services and reduce costs (25 February)

Customer experience development workshop

– Create your unique customer experience (11 March)

Developing a practical framework to turn customer experience vision into customer experience reality

– Establishing a solid foundation for customer-driven value creation (8 April)

Retail Focus: Retail customer experience development workshop

– create your unique retail customer experience (10 June)

A special “thank you” to the Vector Arena for their support in hosting these workshops.

Please book as soon as possible as there are only a limited number of spaces available at each workshop… …really! (We are not using the main hall at the Vector – just one of their seminar suites)

For more information, downloadable brochures and registration details please check out the following link: