Suckling Shoe Store
Sucklings shoe store is located in central Christchurch and has been for 75 years.
Customer Experiences rates Sucklings not for its extensive range of men’s & women’s shoes -you would expect that from a footwear retailer that’s been around for 75 years.
Nor for their knowledgeable sales team, -once again you would expect that from a quality footwear retailer.
Nor for their great in store environment, window displays and merchandising, yes Sucklings has all that too, but that’s not the main reason we rate this business so highly.
The reason is the inspirational leadership that John Sucklings brings to the business, the fantastic team, their absolute passion for footwear and their obsession for great service, ensuring every customers is treated as an individual and not only looks great in their shoes, but feels great as a result.
A consistently great customer experience happens when an organisation does an outstanding job of providing the product or service the business has been set up to deliver and a customer feeling great about that performance. We call it “exceeding customer’s expectations” and the Sucklings team are committed to exceeding their customer’s expectations everyday.
We believe they do that better than any other footwear retailer and their customer’s loyalty is testament to that.
Recently Sucklings launched their online store www.sucklings.co.nz also providing excellent customer experiences.This is New Zealand’s leading footwear e-commerce site. Now, everyone in New Zealand has a chance to have the Sucklings experience.
Customer Experiences is proud to welcome Sucklings to the exclusive 1% Club. Click here to find out about more 1% Club members.