Why Should You Work With Us?

• All our Skill Development programs are linked to your defined Customer Experience and measurable service standards
• Everything we do is measured
• Working with our programs will be an investment not a cost

Our philosophy regarding skill development is very much linked to the following statement:

“When skill development is carried out without a proper customer experience foundation, the skill development itself has very little impact on changing your team’s behaviour and ultimately little impact on improving customer experiences.”

Our skill development programs are based around your organisation’s vision, defined customer experience and measurable service standards.These programs include:

• Leadership/leading a Customer Focused Culture
• Sales & Marketing Development
• Front-line Customer Service Skills- face to face/telephone/email

Leading a Customer Experience Strategy

The success of a Customer Experience strategy is totally dependent on three things:

• Leadership
• Culture
• People

This program is unique in that it will reinforce the leadership qualities and skills required to create a totally customer focused culture that will become your sustainable competitive advantage.

During this program you will learn:

• The importance of commitment and “walking the talk”
• The critical formula that drives a Customer Experience strategy
• The importance of trust, empowerment and respect
• The skill to motivate and inspire
• Communication skills and styles

This program has been designed for:

• Business Leaders
• Department Managers
• Team Leaders
• Customer Experience Managers

If you would like to know more about this key program please contact Chris 027 2792360

Sales & Marketing Skill Development Program

This customised program will include all the areas of sales skill development that have been identified in the development of service standards.

These could include:

•  Effective Communication
• Active Listening
• Questioning techniques
• Selling yourself
• First impressions
• Handling objections
• Closing techniques

This program is for:

• Front-line sales teams
• Telephone sales team
• Customer Service Teams

For more information contact Chris on 027 2792360

Customer Service Skill Development Program

This program is designed to align with your service standards and is tailored to include areas of skill development that have been identified during the service standard development process. Some of these areas may include:

• Communication skills including telephone and email
• Different communication styles
• Understanding customers expectations
• Attitude & confidence
• Team support
• Building customer relationships
• Turning unhappy customers into loyal customers

This program is for anyone that will have direct interaction with customers.

Our 100% Guarantee

Our unique approach to this strategy allows us to offer our guarantee based on a commitment to deliver by both parties.

• How a “customer experience” strategy becomes your sustainable competitive advantage.
• About the increased return from customer loyalty
• Why word of mouth is 99 times more powerful than any advertising and saves marketing dollars
• About the savings from lower staff turnover & greater commitment
• How to capitalise on the creativity that exists within your business
• How a customer experience strategy positively impacts growth and profitability
• How you start building your unique customer experience using a proven development system, tomorrow

If you are an Association or small business group and are interested in having us deliver this unique seminar to your group- contact us now –

For more information call Chris 027 2792360