South Island Tourism Operator
Early 2008 we started a programme evaluating the customer experience performance of organisations within the visitor industry.
We started this process by asking those close to the industry to suggest businesses they thought were delivering a consistently high quality experience, so we could start our evaluation programme on a positive note. One organisation that that was mentioned more often that any other, was a South Island tourist operator, Real Journeys. We knew very little of this company, so we started our evaluation programme with Real Journeys.
Real Journeys is a Te Anau based business that was founded back in the early fifties by Les & Olive Hutchins. A couple that were passionate about the Fiordland area, its conservation and the opportunity to share this with visitors to the area. Their passion lives on today through the leadership, culture and the team involved in Real Journeys.
I could write pages on our experiences during our evaluation of Real Journeys. Our trip across Lake Wakatipu on the 100 year old TSS Earnslaw to the magnificent Walter Peak station and the high country farm excursion that followed and our overnight trip onboard the Fiordland Navigator. I will be writing and talking about this organisation more as it’s the first company to join our exclusive 1% Club. It’s also the only company in the visitor industry that we have scored a perfect 10 in our evaluation process.
For more info visit www.realjourneys.co.nz/aboutus
This is as powerful as it gets…….
The team at Customer Experiences highly recommend Real Journeys and their trips. Please don’t go to this incredible part of the planet without experiencing it with the Real Journeys “super stars” they will not only look after you incredibly well, they’ll bring the area alive for you through their extensive knowledge and passion.