By 2020, customer experience will overtake price and product as the key brand differentiator. – Customers 2020 Report
This month New Zealand business has a unique opportunity to hear some very experienced speakers both from within organisations that understand the ramification of the Customer 2020 report findings and from customer experience experts sharing their knowledge across the customer experience spectrum.
A unique feature of this year’s event is the 3 in 1 approach. The conference is broken down into the 3 vital areas of customer experience development 1)User Design Experience 2) Customer Analytics and 3) Customer Experience Development
I am looking forward to chairing this year’s Customer Experience Forum and presenting on day two.
My presentation will focus on the one area of our customer experience development strategy that has played a major role in its success.
For more information – http://www.conferenz.co.nz/conferences/customer-experience-forum
Customer Experience Coach