Leading a Customer Centric Culture

The 5 Must Dos

1) Make what matters really matter

If a customer experience strategy is going to be the way a business move towards its vision then make sure everyone understand what it is, how it works and the part they will play in its success AND how important it is.

2) Practice what you preach

Another word continually demonstrates your commitment by walking the talk. Your people are paying much more attention to what you do rather than what you say.

3) Your People support what they create

The development of a successful customer experience strategy involves everyone because everyone contributes in some way to the experience you deliver

4) Do right by those who do right

Recognition is more powerful than most leaders realize

5) Provide what they need to succeed