A free customer experience development guide has just been removed from the web after businesses from around the world have taken advantage of this unique opportunity.
Christchurch based Customer Experiences Managing Director Chris Bell the author of the guide said he was greatly encouraged by the number of New Zealand organisations that downloaded the guide and took advantage of the free one hour consultation with Bell that was also offered.
Bell said it just shows how many businesses are started to understand the benefits a consistent quality customer experience get add to a business. The challenge now is to encourage businesses to work through the strategic steps and understand that they are embarking on a journey of continual improvement that will quickly become a key part of an organisations culture.
The free download was made available to business after some research clearly showed that business understood the value a quality customer service experience could add to a business but very few indicated they had the knowledge to implement such a strategy.
Bell and his team are now working on a unique Customer Experience Development programme that will be available online and will be launched internationally to SMEs in early May. Bell said that to his knowledge this will be a first.
Chris Bell is the Managing Director of Customer Experiences a business committed to building successful businesses through the development of high quality customer experiences. www.customerexperiences.co.nz firstname.lastname@example.org mb 027 2792360