They are unique people, difficult to find and keep if you are not providing the right supportive culture.
If you have a customer service super star your competitors will know it and you can bet they will be doing all they can to encourage them to jump ship.
Unfortunately based on our experience many organisations don’t even know they have such a person. They are working in business cultures that don’t have a total focus on their people and customers according to Chris Bell Managing Director of Customer Experiences, a company that specialises in the development of high quality customer experiences.
Bell said these people thrive in environments where the focus of an organisation is on supporting and providing front-line people with all they need to deliver high quality service and experiences to customers.
They are passionate about service, going the extra mile and are continually looking for ways to add greater value to what they can offer their customers. They are out- going and always working on building strong relationships with other team members and customers- nothing is too much trouble.
Bell has designed and launched a new customer experience development program specifically for potential customer experience leaders. All a business needs to do is identify them and he will provide them with the knowledge and skills that will allow them to perform at an even higher standard using a strategic approach to the on-going development of an organisation’s customer experience.
Bell is urging businesses with a potential customer experience leader to act now before a competitor does. He has seen it happen so often, its only after you have lost such a person that you fully appreciate what you had, especially when they are working their magic down the road at your competitors.
For further information firstname.lastname@example.org www.customerexperiences.co.nz mb 027 2792360