What Does a Customer Experience Cover?

I’m often asked by people in business this question and my short answer is:- every aspect of your business will have some impact on the quality of customer experience you deliver.

Another way of answering the question is this:- If your business is NOT being impacted by any of these issues:-

• Lack of sales

• Pressure on margin

• Increasing competition

• High employee disengagement

• High staff turnover

• Low productivity

• Increase in customer complaints

• Low customer loyalty

• An operational focus

• Inconsistent customer service

• Little added customer value

• Very few customer recommendations

You will not need to talk to us……….