Chris Bell- NZs Leading Customer Experience Development Expert-

• He predicted in 2003 that Customer Experience will overtake price and product as the key brand differentiator. This has been backed up by the recent Customer 2020 Report.

• He works with business leaders to create a team and customer focused culture as the foundation for a successful, long-term customer experience strategy. His strategic approach is based on this key formula-

• He has predicted that although the rapid development of technology will increasingly control our lives. Quality human contact will become even more important.

• Through firsthand experience he found “When front-line skill development is done without a customer centric culture the skill development itself has very little impact on changing team performance and ultimately little impact on improving the quality and consistency of the customer experience”. 2004

• He has based his unique 7 step customer experience development programme around the fact that “your people support what they create” Involvement = Engagement

• He has identified “The Single Most Important Factor for Business Success” It’s the choice team members make everyday regarding the quality of customer experience they deliver” His commitment to clients is to ensure that choice is the right one, every time, with every customer

• To find out more about Chris Bell and why he is committed to what he does please visit-