A Powerful Line up By chris05-Jun-1814-Aug-18 Categories: Customer Experiences Blog Benefits gained from the development of a powerful Customer Experience: The customer benefits from an organisation that is totally focused on … Read More…
Today’s most powerful marketing By chris16-Apr-1816-Apr-18 Categories: Customer Experiences Blog It’s not what we say that counts… Dear Chris, I really enjoyed the seminar and got a lot out of it. Thank you so much for coming in and talking to Read More…
Do you have the right strategy? By chris09-Dec-1719-Jan-18 Categories: Customer Experiences Blog Short term strategies to try and meet monthly KPIs are severely affecting the longer term performance of many businesses. Customer loyalty is on th Read More…
The Power of Customer Detractors By chris01-Oct-1719-Jan-18 Categories: Customer Experiences Blog ‘We Don’t Do Umbrellas’ A recent experience with a NZ rental car company showed clearly how vital it is to appreciate and respond to customers†Read More…
The Key to Increasing Productivity By chris13-Aug-1708-Jul-19 Categories: Customer Experiences Blog The “inconvenient truth” about productivity… You will struggle to improve productivity and performance if employees continue to work Read More…
Do You Really Have Customer Promoters? By chris06-May-1709-Mar-18 Categories: Customer Experiences Blog There is still this idea in business that to deliver more customer value you need to ask your customers what else they want. The fact is that your cus Read More…
Customer Promoter or Customer Detractor? By chris29-Apr-1709-Mar-18 Categories: Customer Experiences Blog In today’s highly competitive world businesses have a choice and that choice is becoming a vital factor for future business success. The choice is v Read More…
Poor Customer Experience? The writing’s on the wall… By David Blair27-Apr-1709-Mar-18 Categories: Customer Experiences Blog Those that ignore Customer Experience do so at their peril, and there are plenty of examples. Customer Experience is not just for bricks-and-mortar. B Read More…
A Powerful Formula for Business Success By chris14-Apr-1719-Jan-18 Categories: Customer Experiences Blog We know our productivity performance has been lagging behind the OECD, we know from a recent survey that 57% of Kiwi employees are disengaged at work, Read More…
Siobhan Foster i-site star By chris28-Mar-17 Categories: Customer Experiences Blog Last year I had the privilege of working with the team at New Zealand’s most visited isite, Destination Rotorua. A great passionate team delivering Read More…