A Powerful Line up
Benefits gained from the development of a powerful Customer Experience: The customer benefits from an organisation that is totally focused on ... Read More...
Today’s most powerful marketing
It's not what we say that counts... Dear Chris, I really enjoyed the seminar and got a lot out of it. Thank you so much for coming in and talking to Read More...
Do you have the right strategy?
Short term strategies to try and meet monthly KPIs are severely affecting the longer term performance of many businesses. Customer loyalty is on th Read More...
The Power of Customer Detractors
‘We Don’t Do Umbrellas’ A recent experience with a NZ rental car company showed clearly how vital it is to appreciate and respond to customers†Read More...
The Key to Increasing Productivity
There is a lot of talk at the moment regarding N Zs productivity and I’m no expert on the subject but what I do know is this- You will struggle to i Read More...
Do You Really Have Customer Promoters?
There is still this idea in business that to deliver more customer value you need to ask your customers what else they want. The fact is that your cus Read More...