Where Are All the Great Customer Experiences?

By chris26-Jul-1831-Mar-19 Uncategorized

At a recent speaking engagement I asked delegates’ the following question “in the last 12 weeks how many have had a customer experience that excee Read More…

The future of retail is in-store customer experience: brick and mortar isn’t dead

By chris08-Jun-18 Uncategorized

Rapidly developing technology will continue to play a role in a business’s customer experience, however, it shouldn’t do away with one-on-one cust Read More…

A Powerful Line up

By chris05-Jun-1814-Aug-18 Customer Experiences Blog

Benefits gained from the development of a powerful Customer Experience: The customer benefits from an organisation that is totally focused on … Read More…

Top 12 Business Challenges in 2018

By chris20-Apr-18 Uncategorized

There has been plenty of talk lately about the changes businesses will need to make if they are to see growth in 2018 Customer Experiences Managing Di Read More…

Today’s most powerful marketing

By chris16-Apr-1816-Apr-18 Customer Experiences Blog

It’s not what we say that counts…
Dear Chris, I really enjoyed the seminar and got a lot out of it.
Thank you so much for coming in and talking to Read More…

Learning from the Front

By chris03-Feb-1809-Mar-18 Case Studies

Learning from the FrontWalking the Talk In the world of client service and customer experience I hear business leaders who are great at talking the ta Read More…

Do you have the right strategy?

By chris09-Dec-1719-Jan-18 Customer Experiences Blog

Short term strategies to try and meet monthly KPIs are severely affecting the longer term performance of many businesses.

Customer loyalty is on th Read More…

The Power of Customer Detractors

By chris01-Oct-1719-Jan-18 Customer Experiences Blog

‘We Don’t Do Umbrellas’ A recent experience with a NZ rental car company showed clearly how vital it is to appreciate and respond to customers� Read More…

The Key to Increasing Productivity

By chris13-Aug-1708-Jul-19 Customer Experiences Blog

The “inconvenient truth” about productivity… You will struggle to improve productivity and performance if employees continue to work in cultures whe Read More…

Do You Really Have Customer Promoters?

By chris06-May-1709-Mar-18 Customer Experiences Blog

There is still this idea in business that to deliver more customer value you need to ask your customers what else they want. The fact is that your cus Read More…