“From Customers TO Raving Fans”

  • The customer benefits from an organisation that is totally focused on them, the experience they receive and the added value they will experience as a loyal customer.

             “Totally Committed to Exceeding Customers Expectations”

2) The teams’ responsibility is to be continually focused on developing and delivering a        consistent, quality CX and be looking for ways to add greater customer value.

        “Committed to Exceeding the Teams Expectations”

  • The leaders’ responsibility is to develop a team and customer focused culture that is continually providing the team with all the experience, resources and skills they need to deliver a consistent, quality customer experience.

“Stepping out of the world of sameness’”

4) The business benefits as a result of repeat business, word of mouth recommendation, the right highly engaged team, lower marketing costs, internal product and service development and a sustainable competitive advantage.

Chris Bell is managing director of Customer Experiences; a company that specialises in helping businesses improve the way in which they interact with customers and clients. www.customerexperiences.co.nz

 

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