NZ Small Business Missing Out By chris29-Oct-12 Categories: Customer Experiences Blog A new unique online customer experience development program is taking off internationally but has had slow uptake from New Zealand business. Program c Read More…
The Top 10 Questions Prospective Clients Ask……….. By chris27-Oct-12 Categories: Customer Experiences Blog 1) How long will it take to develop a Customer Experience Strategy? That will be depended on – • The quality and consistency of your current custo Read More…
A Powerful Customer Service Improvement Program By chris25-Oct-12 Categories: Customer Experiences Blog Profit and growth are stimulated primarily by employee and customer loyalty. Loyalty is a direct result of exceeding customer’s expectations. Exceed Read More…
What is Customer Experience? By chris24-Oct-12 Categories: Customer Experiences Blog http://www.customerexperienceexchange.com/Event.aspx?id=797332&goback=.gmr_4100059.gde_4100059_member_169519243 A great video Read More…
What Does a Customer Experience Cover? By chris24-Oct-12 Categories: Customer Experiences Blog I’m often asked by people in business this question and my short answer is:- every aspect of your business will have some impact on the quality of c Read More…
Do You Have a Customer Experience Plan? By chris22-Oct-12 Categories: Customer Experiences Blog This question should be quickly followed by another important question; do you think you need such a plan? The answer to both these questions by most Read More…
Why Develop a Customer Experience Strategy? By chris21-Oct-12 Categories: Customer Experiences Blog Key Actions Outcomes Business Benefits Financial Benefits 1) A Leadership committed to a long-term strategic approach to a customer experience Read More…
Visitors Unlikely to Recommend NZ By chris16-Oct-12 Categories: Customer Experiences Blog The latest Visitor Expectations Monitor (VEM) found that 21 percent of visitors were unlikely to recommend New Zealand as a visitor destination Read More…
Don’t Visit NZ Unless You Speak English….. Chris Bell-customerexperiences.co.nz By chris15-Oct-12 Categories: Customer Experiences Blog This is the message we are currently sending to visitors from our vitally important Asian growth markets. This last weekend, standing in the queue to Read More…
Customer Experience More Than Customer Service By chris04-Oct-12 Categories: Customer Experiences Blog When we use the term customer experience we are referring to every aspect of a business because everything a business does will have some kind of impa Read More…
