Leadership Crucial for Profit By chris24-Mar-12 Categories: Customer Experiences Blog A very interesting but not surprising study out of Aussie. Its important to note that higher productivity is also a result of the cultures these leade Read More…
Under Construction By chris15-Mar-12 Categories: Customer Experiences Blog Our new online Customer Experience Development programme currently under development has one main goal and that is to grow a businesses customer loyal Read More…
Speaking when they care (reorganizing the economics and attitude of customer service) By chris14-Mar-12 Categories: Customer Experiences Blog Advertisers struggle to be heard through the noise. Customer service reps, on the other hand, can whisper. A few organizations have figured out Read More…
Free Business Download a Huge Success By chris12-Mar-12 Categories: Customer Experiences Blog A free customer experience development guide has just been removed from the web after businesses from around the world have taken advantage of this un Read More…
What is a Customer Experience? By chris11-Mar-12 Categories: Customer Experiences Blog It’s a question that’s being asked more often these days now that the term is being used more frequently and in many different contexts. This is t Read More…
Tesco Looks to Actual People to Improve the Customer Experience By chris06-Mar-12 Categories: Customer Experiences Blog UK supermarket chain Tesco has always been afforded a reputation for providing a positive customer experience. But new competition, along with growing Read More…
Benefits- of a Sustainable Competitive advantage By chris03-Mar-12 Categories: Customer Experiences Blog a) A lack of a sustainable competitive advantage- • Competitors copy their ideas • Nothing to stands them out from the crowd • Nothing to peg th Read More…
