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Month: March 2012

Leadership Crucial for Profit

By chris24-Mar-12 Categories: Customer Experiences Blog

A very interesting but not surprising study out of Aussie. Its important to note that higher productivity is also a result of the cultures these leade Read More…

Under Construction

By chris15-Mar-12 Categories: Customer Experiences Blog

Our new online Customer Experience Development programme currently under development has one main goal and that is to grow a businesses customer loyal Read More…

Speaking when they care (reorganizing the economics and attitude of customer service)

By chris14-Mar-12 Categories: Customer Experiences Blog

Advertisers struggle to be heard through the noise. Customer service reps, on the other hand, can whisper.   A few organizations have figured out Read More…

Free Business Download a Huge Success

By chris12-Mar-12 Categories: Customer Experiences Blog

A free customer experience development guide has just been removed from the web after businesses from around the world have taken advantage of this un Read More…

What is a Customer Experience?

By chris11-Mar-12 Categories: Customer Experiences Blog

It’s a question that’s being asked more often these days now that the term is being used more frequently and in many different contexts. This is t Read More…

Tesco Looks to Actual People to Improve the Customer Experience

By chris06-Mar-12 Categories: Customer Experiences Blog

UK supermarket chain Tesco has always been afforded a reputation for providing a positive customer experience. But new competition, along with growing Read More…

Benefits- of a Sustainable Competitive advantage

By chris03-Mar-12 Categories: Customer Experiences Blog

a) A lack of a sustainable competitive advantage- • Competitors copy their ideas • Nothing to stands them out from the crowd • Nothing to peg th Read More…

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