A Big RWC Wake up Call……. By chris30-Jul-11 Categories: Customer Experiences Blog We are a long way off ready to deliver our Rugby World Cup guests a quality hospitality experience if my recent two night stay at one of Auckland’s Read More…
Service Must Be the Focus……. By chris25-Jul-11 Categories: Customer Experiences Blog The Minister of Tourism, John Key, has identified it as an area that requires improvement. Minister of Finance, Bill English, at the recent Tourism Su Read More…
Letter to the Tourism Industry By chris20-Jul-11 Categories: Customer Experiences Blog In a recent Inside Tourism interview, Tourism Minister John Key identified an area where the tourism industry could improve: “Service is one area th Read More…
