By chris17-Mar-11 Categories: Customer Experiences Blog http://www.stoppress.co.nz/news/2011/03/the-customer-is-always-right%E2%80%94and-the-customer-experience-is-always-critical/ Read More…
Recent USA survey results By chris15-Mar-11 Categories: Customer Experiences Blog There is no doubt that developing a customer experience as away of gaining a competitive advantage is becoming very important for a lot of US organisa Read More…
“Customer Experience Accelerates in 2011” – Temkin Group By chris12-Mar-11 Categories: Customer Experiences Blog 8 out of 10 respondents think that customer experience will be more important in 2011 than it was in 2010. Companies are finally figuring out how to Read More…
“Consumers prepared to pay a premium for top Customer Experience” By chris12-Mar-11 Categories: Customer Experiences Blog This is the finding of a new study conducted by Siegel & Gale which noted that consumers are willing to fork out as much as 4-6 percent more on a Read More…
“Chief Customer Officers are largely unheard of in Asian business world” -ZD Net Asia March 2011-03-13 By chris12-Mar-11 Categories: Customer Experiences Blog “Firm are increasingly recognising that a CCO is integral to strategising and ensuring a consistent powerful customer experience reverberates throug Read More…
Testing Our Resilience and View of the Future By chris05-Mar-11 Categories: Customer Experiences Blog It’s difficult to see the opportunities as I sit in my Christchurch office listening to business people as they share their challenges. I’m sure s Read More…
