Don’t Ask Me To Fix Your Business……… By chris19-Aug-10 Categories: Customer Experiences Blog Customers are sick and tired of being phone right on dinner time, stopped in the street when they are running late, or having cards thrust in front of Read More…
I Hate My Job……….. By chris15-Aug-10 Categories: Customer Experiences Blog How many of your employees start their days having struggling to get out of bed with this statement “I Hate My Job”? It’s estimated that 67 perc Read More…
Do You Have a Customer Experience Super Star? By chris12-Aug-10 Categories: Customer Experiences Blog They are unique people, difficult to find and keep if you are not providing the right supportive culture. If you have a customer service super star yo Read More…
The Ultimate Business By chris04-Aug-10 Categories: Customer Experiences Blog How would you like to lead or work for a business that has the following qualities? 1.Intensely loyal customers-the type always recommending you to ot Read More…
Business Has a Choice sameness or… By chris02-Aug-10 Categories: Customer Experiences Blog The sooner business starts thinking in customer experience terms the more profitable they will be. The quality of the experiences a business delivers Read More…
