Employee Loyalty Leads to Customer Loyalty

By David Blair23-Aug-09 Categories: Customer Experiences Blog

You can’t have one without the other If your people are employed on the basis of skill only, they will probably be able to deliver interactions effi Read More…

Tower Insurance Reopens Branches

By chris20-Aug-09 Categories: Customer Experiences Blog 1 Comment

Interesting to note that after closing down 24 branches in 2000, a report out this week has the CEO announcing that a number of these branches will re Read More…

Te Kuiti Business Leads the Way

By chris17-Aug-09 Categories: Customer Experiences Blog

Every town needs something which sets it apart, a hallmark which brings people back time and time again. One business expert believes Te Kuiti could p Read More…

Leadership & Culture Increases Productivity

By chris11-Aug-09 Categories: Customer Experiences Blog

There is a lot of talk at the moment regarding New Zealand’s productivity but little focus on the two areas that will have the greatest impact accor Read More…