Most customer service training a waste of time By chris30-Jun-09 Categories: Customer Experiences Blog Most customer service training is ineffective and is turning businesses off on-going programmes That’s according to Chris Bell, whose company, Custo Read More…
Customer experience the next frontier for SMEs By chris30-Jun-09 Categories: Customer Experiences Blog Whether we are young or old, male or female, or live in this society or that, everyone in the global economy shares a common experience… We are all Read More…
Poor Customer Service Costing NZ Business By chris19-Jun-09 Categories: Customer Experiences Blog Poor Customer Service Costing NZ Business Poor customer experiences and service is costing New Zealand business hundreds of thousands of dollars and a Read More…
Why Can’t Business Get It Right? By David Blair19-Jun-09 Categories: Customer Experiences Blog Why Can’t Business Get It Right? Stories of lousy customer service far outnumber good experiences. What’s going wrong. Chris Bell explains Read More…
Customer Service versus Customer Experience What’s the Difference? By chris01-Jun-09 Categories: Customer Experiences Blog Customer Service versus Customer Experience – What’s the Difference? Let me clear up any confusion between these two terms, Customer Servi Read More…
